JetBlue refuses to apologize for removing family of five from flight
20 Jul 2017 21:17:46
cbsnews.com
A New York mother of three says her family was removed from a JetBlue flight from Florida because her one-year-old kicked another passenger's seat.
Despite the threat of a social media backlash, JetBlue has publicly denounced the family's claims.
For an industry subject to the highest degrees of public scrutiny, the message being sent is clear – that the customer is not always right, reports CBS News correspondent Kris Van Cleave.
Mandy Ifrah's cell phone was recording when a ground agent informed her that JetBlue was removing her family of five from the flight.
Read full story: cbsnews.com
